TAKEAWAY This case highlights the legal risks condo boards face when they postpone or mishandle disability-related accommodation requests. The Monarch board did not respond in a timely way to a request for a service dog, asked for medical records despite the condo having a stated policy against doing so and hired a psychiatrist without ever giving a clear decision on the request. Boards should respond promptly, in writing, whenever an accommodation request is made. They should also understand what qualifies as a disability under the various federal and state statutes affecting disabilities and know what documentation they are legally allowed to request. Finally, because claims against individual board members can move forward if there are allegations of their personal involvement, board members should ensure requests are handled quickly, carefully, and consistently to reduce the risk of liability.
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